Refund policy

Returns & Refunds

Every Hathaway Heritage card is printed to order just for you, so all sales are final. We don’t accept returns or exchanges, and cannot refund change-of-mind purchases once printed.

What we’ll make right: If your order arrives damaged, with a printing error, or with the wrong item, we’ll send a replacement at no charge. You’re covered for 30 days from delivery.

How to ask: Email hello@hathawayheritagellc.com within 30 days of delivery with your order number and a photo of the problem. You don’t need to send anything back.

How long it takes: We reply within 2 business days. Approved replacements are printed and shipped within 3–5 business days, with tracking by email. If we can’t replace an item, we’ll refund it to your original payment method within 5 business days (your bank may take a few more days to show it).

Lost packages: If your order never arrives, email us and we’ll send a replacement.

Cancellations: Email us within 12 hours of ordering, before printing starts, and we’ll cancel it.

Questions: hello@hathawayheritagellc.com · (941) 529-6696